Terms & Conditions


These terms apply to the sale by Lasermet of Laser Safety Equipment and/or Services and warning devices such as illuminated signs (including LED signs) and audible warning devices manufactured by Lasermet.


“Contract” means a contract documented by an Order which has been accepted by Lasermet, subject to and governed by these Terms. “Customer” means the party purchasing Equipment or Services from Lasermet under a Contract whose name appears on the Order. “Delivery” occurs when Equipment is unloaded at a Site. “Equipment” means an item or items of communications equipment and / or software either supplied by Lasermet to the Customer under a Contract or covered by Support. “Lasermet” means Lasermet Limited. “Order” means an order from the Customer for Equipment and/or Services which incorporates or refers to or is intended to be performed in accordance with these Terms. “Site” means any premises or site where Equipment is to be delivered and/or Services are to be performed. “Services” means any or all of the services to be performed by Lasermet under a Contract. “Support” or “Support Services” mean Services to repair Equipment faults reported by the Customer or detected by remote monitoring and “Supported Equipment” means Equipment which is covered by the Support Services. “Support Plan” means a Support Services plan offered by Lasermet for purchase by customers from time to time, details of which appear on Lasermet’s website. “Terms” means these Lasermet terms and conditions of sale.


3.1 Lasermet agrees to provide to the Customer and the Customer agrees to purchase Equipment and/or Services as agreed in a Contract.

3.2 Before a Contract is formed for the supply of any Equipment and/or Services, an Order shall be signed by the Customer and forwarded to Lasermet. The Order may be placed on the Customer’s or Lasermet’s order form. The parties acknowledge that an Order set out in a document issued by the Customer is prepared for the Customer’s administrative purposes only and that these Terms shall apply to any Order accepted by Lasermet. All terms, conditions and other statements on any order form or similar document issued by the Customer are expressly excluded from forming any part of a Contract, unless otherwise expressly agreed in writing by Lasermet.

3.3 Lasermet may accept or reject an Order at its discretion. If Lasermet accepts the Order it shall become a Contract which incorporates these Terms.

3.4 Each Contract shall be governed solely by these Terms and by any special terms and conditions which appear on the face of an Order and which have been separately negotiated and agreed in writing between the parties; if there is any conflict between them, these Terms will prevail over any terms appearing on the face of the Order. All other terms and conditions are excluded.

3.5 The parties agree that any Lasermet document entitled “Statement of Work” which is referred to in a Contract is the definitive statement of any Services to be supplied under the Contract and supersedes any previous understanding between the parties on this point. The parties agree that any Equipment stated on an Order accepted by Lasermet is the definitive statement of any Equipment to be supplied under a Contract and supersedes any previous understanding between the parties on this point.

3.6 End-User License Agreement for LaserSafe PC Software This End-User License Agreement (“EULA”) is a legal agreement between the customer (either an individual or a single entity) and Lasermet for the LaserSafe PC software, which includes computer software and may include associated media, printed materials, “online” or electronic documentation, and Internet-based services (“Software”). An amendment or addendum to this EULA may accompany the software.


1. GRANT OF LICENSE. G.L. Services grants the customer the following rights provided that the customer complies with all terms and conditions of this EULA:

1.1 Installation and use. The customer may install, use, access, display and run one copy of the Software
on a single computer, such as a workstation, terminal or other device (“Workstation Computer”).
The Software may not be used by more than one processor at any one time on any single Workstation Computer.

1.2 Storage/Network Use. The customer may also store or install a copy of the Software on a storage device, such as a network server, used only to install or run the Software on other Workstation Computers over an internal network; however, the customer must acquire a specific site license for sharing or using LaserSafe PC concurrently on different Workstation Computers.


4.1 If Lasermet installs Equipment, it will test the Equipment in accordance with the manufacturer’s diagnostic and readiness test specifications. Acceptance is deemed to occur: – when the Equipment has been connected, activated and operated to provide its main functions except for minor variances in performance that do not materially affect those main functions; or – if the Customer puts the Equipment into commercial use. If Equipment is installed in phases, Lasermet may carry out acceptance testing for each phase.

4.2 If Lasermet agrees to delay Delivery or installation of Equipment at the request of the Customer or if Delivery or installation is delayed because of a breach of these Terms by the Customer, acceptance shall be deemed to have occurred 14 days after Lasermet notifies the Customer that the Equipment is ready for Delivery.

4.3 If Equipment is sold but not installed by Lasermet, acceptance is deemed to occur upon Delivery.

4.4 If during testing any item of Equipment is found to be defective, Lasermet shall at its discretion and within a reasonable time either rectify the defect or replace the item with a new item and the Equipment shall be re-tested.

4.5 Lasermet will not accept responsibility for any claims for shortages, discrepancies or damage to Equipment unless the Customer notifies Lasermet in writing as soon as the problem should have been apparent and at the latest within 48 hours of Delivery.


5.1 The Customer assumes the risk of loss or damage to Equipment from the time of Delivery. With effect from Delivery, the Customer shall maintain insurance for the full insurable value of Equipment until title passes to the Customer in accordance with clause 5.2.

5.2 Title shall pass to the Customer upon full payment of all sums due for Equipment and any associated installation Services.


6.1 Unless the Contract states otherwise, prices quoted by Lasermet are in UK pounds sterling and are exclusive of VAT and any other sales taxes, which the Customer agrees to pay. Where Lasermet has quoted a price based on an exchange rate which has altered by more than 2% by the time an Order is received, it reserves the right to re-quote.

6.2 The Customer acknowledges its responsibility to disclose all relevant information to enable Lasermet to calculate its charges accurately. The Customer agrees to pay for additional work required which Lasermet could not reasonably have foreseen on the basis of the information provided to it by the Customer.

6.3 Unless the contract states otherwise invoicing will be as follows.
• For sale of equipment, the full price of the equipment will be invoiced on delivery.
• For the provision of Support Services, the price will be invoiced annually in advance.
• For all other Services the price will be invoiced monthly in arrears as the Services are performed.
If Lasermet is selling and installing Equipment
• 50% of the total order price is payable on placement of order. (No work will be carried out by Lasermet until this payment has been received).
• 30% of the total order price is payable immediately when the equipment has been received by the customer. (No installation / commissioning work will be carried out until this payment has been received).
• 20% of the total order price is payable in accordance with our standard invoice terms following completion of commissioning.

6.4 Invoices shall be paid by the Customer within 30 days from the date of the invoice. If Lasermet does not receive payment within 30 days it shall be entitled to charge daily interest upon the outstanding amount at the rate of 1% over the Bank of England base rate until Lasermet receives payment in full.

6.5 All payments shall be made by the Customer in UK pounds sterling by transfer to such bank account as Lasermet may from time to time notify.

6.6 Lasermet shall be entitled to charge the Customer for all costs incurred and for any loss of anticipated profit if the Customer cancels or purports to cancel its Order in whole or in part after the Order has been accepted by Lasermet or if the Customer prevents performance of a Contract or if the Customer terminates or purports to terminate a Contract in breach of these Terms or any other terms of the Contract. The Customer acknowledges these costs and losses may amount to the full purchase price for Equipment, as Lasermet may be unable to cancel its order or sell the Equipment. The Customer further acknowledges these costs and losses may be very considerable for cancelled Services, as Lasermet may have already employed people to perform the Services and / or purchased all spares or equipment for the duration of the Contract.

6.7 Specifically, for laser blocking screens, Lasercastle laser safety cabins, active guarding equipment and systems, laser blocking roller blinds, curtains or window blocks, custom signs or any custom design product, 100% payment is due on any order cancellation once the production has started or order confirmation has been sent by Lasermet Limited or Lasermet Inc which ever soonest.

6.8 Lasermet may increase its charges annually for any Services performed on an ongoing basis by an amount which does not exceed any increase in the UK general index of retail prices.

6.9 Lasermet reserves the right to charge up to a 100% deposit on order acceptance for all new customers subject to status.

6.10 In the event that Lasermet has manufactured goods to the contracted order but is, through any delay or specific request pertaining to the Customer, unable to deliver the goods at the agreed date, Lasermet will reserve the right to invoice the Customer as if delivery had occurred. In circumstances where a pre-agreed holding period is made and goods are to remain on Lasermet premises, Lasermet can request a “Bill & Hold” certificate be signed by both parties.


7.1 The Customer shall provide Lasermet with all information relevant to delivering the Equipment or performing the Services, including but not limited to floor plans and utility diagrams, details of equipment, wiring or conditions that might affect or be affected by the Services, and details of any hazardous or potentially hazardous conditions.

7.2 The Customer shall prepare the Site for the installation of Equipment, for example removing existing equipment or cable as necessary, and making available secure storage space for equipment, spare parts and tools as reasonably required by Lasermet. The Customer agrees to allow Lasermet to deliver and / or install the Equipment as soon as Lasermet is ready to do so.

7.3 The Customer shall provide facilities as reasonably required by Lasermet to provide the Services, including but not limited to ducting, conduit, structural borings for cable and conductors, and electrical service with suitable terminals and power surge protection devices and shall designate refuse deposit points close to any Equipment and remove any waste placed there.

7.4 The Customer shall arrange access to any Site as reasonably required by Lasermet and provide safe and suitable conditions to allow Lasermet to perform the Services. The Customer agrees to ensure that all Sites comply with all relevant laws and regulations.

7.5 The Customer shall procure as required any permission or services of third parties in respect of interfacing equipment or software and allow Lasermet, at the Customer’s expense, to make reasonable service requests on third parties for Equipment interconnection, including service for testing where necessary.

7.6 The Customer shall co-operate with and assist Lasermet as reasonably required with the Services, including but not limited to making available at all reasonable times either in person or by telephone somebody with appropriate knowledge of the Equipment and Site with authority to act on behalf of the Customer, replying to any request for any information, approval or decision without delay.

7.7 The Customer shall maintain the Equipment and its environment in accordance with any manufacturer specifications and tolerances.

7.8 The Customer shall select, implement and maintain security features for defence against unauthorised Equipment use and pay all communications charges incurred through use or misuse of the Equipment.

7.9 The Customer shall immediately notify Lasermet of any inability or anticipated delay in meeting any obligations set out in this clause.

7.10 The Customer agrees to ensure performance of its obligations in this clause 7 at its own cost and without delay. If the Customer fails to ensure that any of its obligations under this clause 7 or these Terms is met without delay, it shall defend and hold harmless Lasermet from any associated claims, damages or liabilities and shall pay, at Lasermet’s current rates, for any resulting reasonable costs and expenses incurred by Lasermet.


8.1 The Customer agrees to ensure that Lasermet’s employees, agents and sub-contractors are not exposed to anything which might have a detrimental effect on their health, safety or welfare. If any potential hazards exist at any Site which could have such an effect, the Customer Should follow all health and safety procedures to ensure all hazards are identified prior to work starts and inform in writing of the control measures in place to deal with said hazard.


Unless stated otherwise on Lasermet’s quotation, all products are sold with a 12 month return to manufacturer warranty. No warranty applies to goods unless they have been paid for in full. To qualify for warranty repair or replacement, goods must be returned to Lasermet at the customer’s expense, quoting a unique returns number which will be given upon request.